Facing an obstacle? Not sure about something?
Here are some common troubleshooting tips to help. If you’re still unclear or can’t resolve the issue, email us, we’re here to help!
I am not getting my feeding & potty alert notifications. Why?
Make sure your notifications are switched on in your phone settings and in the PupAlert® App
How do I change the picture of my dog?
Click your “Manage Pup Schedule”, click the current picture and select a new picture.
How do I check the battery life of my device?
Click the wheel picture in the top left corner of the home screen & click ‘Battery Status’
While I am away from my home how do I stop receiving the ‘Pup at the Door’ alerts on my phone?
Go to your phone settings, chose notifications, scroll to PupAlert®, and turn off the sound icon.
How do I get my other members of my household to receive notifications as well as myself?
Each person has to download the PupAlert® app from the store. Once downloaded open the app and follow the instructions for "I have a PupAlert® account"